Terms of Service

1. The Service

1.1. Service — the Clew website at tryclew.io, the dashboard, the visual editor, the embeddable widget and the API for building product tours, tooltips, modals and checklists.

1.2. Your Site — a website or app where you install the widget. Visitors — the people who use Your Site.

1.3. The Service is operated by the operator of tryclew.io. You can reach us at hello@getclew.io.

2. Acceptance

2.1. You accept these Terms by ticking the acceptance box when you sign up, or simply by using the Service. If you do not accept them, do not use the Service.

2.2. If you accept on behalf of an organisation, you confirm that you are authorised to do so, and "you" then means that organisation.

2.3. The Service is intended for business and professional use by people aged 18 or over.

2.4. The Privacy Policy explains how we handle personal data, which cookies we use and how we handle data on our customers' behalf. It forms part of these Terms.

3. Accounts

3.1. You give accurate account details, keep your password and access tokens secret, and are responsible for everything done through your account.

3.2. You are responsible for the people you invite to your account and for the access you grant them.

3.3. Tell us at hello@getclew.io as soon as you believe your account has been used without your permission.

4. Acceptable use

4.1. You may use the Service only lawfully and as described in these Terms.

4.2. You must not use the Service to: publish unlawful, deceptive, infringing or harmful content; phish or collect credentials or payment details from Visitors under false pretences; distribute malware; send unlawful marketing; probe, load-test, disrupt or gain unauthorised access to the Service or to other customers' data; work around the limits of your plan; or resell access without our written consent.

4.3. The API and the event intake have rate limits. We may throttle usage that is far above normal and threatens the Service.

5. Your content and your visitors

5.1. You keep the rights in the tours, texts and images you create. You grant us the right to host, copy and display them to Visitors as far as needed to run the Service.

5.2. You are solely responsible for the content of your tours and for Your Site.

5.3. If the widget collects data about your Visitors, you are the one who decides what is collected and why, and we handle that data only on your instruction and only to provide the Service — see the Privacy Policy. You are responsible for having a lawful basis, for any consent your local rules require (including for the browser storage the widget uses, described in the Privacy Policy) and for informing your Visitors. Do not send us sensitive data, or data that identifies a person, in page addresses or user properties unless it is necessary and lawful.

5.4. We may use aggregated, de-identified statistics about how the Service runs in order to operate and improve it, without identifying you or your Visitors.

6. Intellectual property

6.1. We and our licensors own the Service, its code (except the parts released under an open-source licence), its design, trademarks and documentation. We grant you a non-exclusive, non-transferable, worldwide right to use the Service while these Terms are in force.

6.2. The self-hosted edition's source code is available under the GNU AGPL-3.0 or a commercial licence. Those licences do not extend your rights in the cloud Service or in our trademarks.

6.3. We may use feedback and suggestions you send us without restriction.

7. The Service is provided "as is"

7.1. The Service is provided "as is" and "as available". We do not promise uninterrupted or error-free operation, any particular business result, or that the widget will work with every site, browser, ad blocker or network.

7.2. To the maximum extent permitted by law we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.

7.3. Keep your own copies of anything important. Backups we make are for our own operations and are not a service we owe you.

8. Limitation of liability

8.1. To the maximum extent permitted by law, we are not liable for indirect, incidental, special or consequential damages, nor for lost profits, revenue, goodwill or data.

8.2. We are not liable for problems caused by you, by your Visitors, or by hosting, network and other providers, authorities, or events outside our reasonable control.

8.3. Nothing in these Terms excludes liability that cannot be excluded by law, such as liability for fraud, wilful misconduct, or death or personal injury caused by negligence.

8.4. You will cover our reasonable costs from third-party claims arising out of your content, Your Site, or your breach of sections 4 or 5.

9. Changes to the Service and to these Terms

9.1. We may change, add or remove features, and we may perform maintenance that makes the Service temporarily unavailable.

9.2. We may update these Terms. The new version is published on this page with its date and version number and takes effect 10 days after publication unless it says otherwise. Material changes are also announced by email or in the dashboard. If you disagree, stop using the Service before the change takes effect; continuing to use it afterwards means you accept the new version.

10. Suspension and termination

10.1. We may suspend or close an account immediately if we reasonably believe it breaches section 4, threatens the security or stability of the Service, or if the law requires it.

10.2. You may stop using the Service at any time and ask us to delete your account by writing to hello@getclew.io from the account owner's address. The account can be restored for 30 days; after that its data is erased and backups are overwritten on rotation.

10.3. We may stop offering the Service, or these Terms, with 30 days' notice to the account owner's email.

10.4. Sections 5.2, 6, 7, 8 and 11 survive termination.

11. Questions and disputes

11.1. If something goes wrong, write to hello@getclew.io first. We aim to answer within 30 days and to resolve disputes by negotiation.

11.2. Nothing in these Terms limits any mandatory rights you have under the consumer-protection or other mandatory law that applies to you.

12. Referral program

12.1. Each account gets a personal referral link in the dashboard ("Refer a friend"); an account admin may once replace its code with a custom one. A "referred account" is a new account created after a visit through that link. The first link a visitor came through counts, for 60 days; a later link does not replace it.

12.2. The referred account gets a 30-day Business trial instead of the standard one. You get 30 days of the Pro plan for every referred account that makes its first successful payment for any paid plan — once per referred account, and nothing for a sign-up, a trial or a plan we change ourselves.

12.3. The reward is added 14 days after that payment; if the payment is reversed or cancelled within those 14 days, there is no reward. On Free you get Pro for 30 days (rewards stack); if you pay for Pro monthly, your next charge moves 30 days later; on Business, Lifetime or self-hosted, rewards are kept as credit months and apply if you move to Pro or Free. At most 12 reward months in any 12 months.

12.4. Rewards have no cash value: they are never paid out, exchanged or transferred to another account.

12.5. Referring yourself (the same email, company domain, IP address or payment method), creating accounts to earn rewards, spam and misleading advertising — including ads that bid on the Clew name — are not allowed. We may refuse a referral and cancel any reward, including one already given, when we reasonably suspect abuse.

12.6. We may change or end the program under section 9.2; rewards already given stay.

13. Promo codes and customer stories

13.1. A promo code we publish or give you (for example for a launch on Product Hunt) adds the number of days of the Pro plan stated with it. Each code has a validity window and may have a limit on how many times it can be used; the dates and time zone are stated where we publish it. You apply a code on the Plan screen of the dashboard ("Have a promo code?"), or it is applied right after you sign up if you came through a link that carries it.

13.2. A code can be used once per account. Its days are added the same way as referral rewards (section 12.3): on Free they start after a running trial and any earlier reward days; if you pay for Pro monthly, your next charge moves later; on higher plans they are kept as credit months. A code never shortens a period you paid for.

13.3. Promo codes have no cash value, cannot be exchanged or transferred, and we may switch a code off early if it is being abused (for example, accounts created only to use it). Days already given in good faith stay.

13.4. You may send us a customer story from the dashboard ("Share your success story"). We publish it on tryclew.io in "Customer stories" only if you tick that we may, and only after we have read it; we may fix typos without changing the meaning, or decline to publish it. You can ask us to take it down at any time.

13.5. By sending a story you confirm that you may share the company name, logo and facts in it, and you give us a free, non-exclusive permission to show them on our website while the story is published. The results in a story are your own figures; we do not verify them.

13.6. Your first published story earns your account 30 days of the Pro plan, once per account, added as in section 13.2. The reward does not depend on what the story says.

14. Contact

Questions about these Terms: hello@getclew.io. Notices we send you go to the account owner's email address or appear in the dashboard.